![]() Not exactly good customer service, especially from a part of Microsoft that, frankly, can't really afford this kind of controversy right now. This is especially a problem for those who have already installed the faulty update, which was delivered as part of Microsoft's December Surface updates. Nothing gets done between now and the first week of January. ![]() But instead of taking the month of August off as many do in that country, much of the company is basically gone for most of December. ![]() One of the dirty little secrets at Microsoft is that the company is on a French schedule. Microsoft on Wednesday took the unusual step of pulling its most recent firmware update for the Surface Pro 2, acknowledging problems that users had attributed to the update. Microsoft Pulls Surface Pro 2 Firmware Update.
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